FAQ & POLICIES

WHERES MY ORDER?

OUR PRODUCTS ARE HAND MADE TO ORDER SO PLEASE ALLOW UP TO 7 - 10 BUSINESS DAYS FOR YOUR ORDER TO BE SHIPPED OUT. 

DO WE DO CUSTOM ORDERS?

YES. PLEASE CONTACT US.

DO YOU ACCEPT REFUNDS?

SINCE OUR PRODUCTS ARE MADE TO ORDER WE DON'T DO REFUNDS. WE CAN EXCHANGE AN ITEM FOR SOMETHING ELSE, ITEM(S) HAVE TO BE RETURNED UNUSED, UNWORN AND IN THE SAME CONDITION YOU RECEIVED IT.

ONE OF A KIND

EVERY HIDE OF LEATHER THAT WE USE WILL VARY IN TEXTURE, COLOURS, AND PATINA. THEREFORE AN ITEM COULD BE SLIGHTLY DIFFERENT THAN WHAT YOU SEE IN OUR PHOTOS. SINCE OUR PRODUCTS ARE HAND MADE USING NATURAL MATERIALS THERE COULD BE SMALL IMPERFECTIONS, THAT IS WHAT MAKES IT ONE OF A KIND.

OUR GUARANTEE

WE TAKE PRIDE IN OUR WORK AND WILL GUARANTEE OUR HAND MADE PRODUCTS FOR LIFE AND WE WILL FIX IT IF OUR CRAFTSMEN SHIP IS AT FAULT. WE DON'T COVER CARELESSNESS (EX: IF YOUR DOG EATS YOUR WALLET, IT GETS RAN OVER, GOES SWIMMING ETC), LOST OR STOLEN ITEMS.  JUST SEND BACK THE ITEM, SHIPPING IS ON YOUR DIME. PLEASE SEND US AN EMAIL BEFORE DOING SO EXPLAINING WHAT HAPPENED WITH YOUR ITEM.